Sales and
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E-Store FAQ
We have launched this online portal to give you greater exibility with ordering Cummins branded promotional merchandise for customers, employees, or personal use. This site was developed to deliver a seamless online purchasing experience, providing you with the ability to view all products online. Bi-annual bulk orders for tradeshow giveaways and customer giveaways for our sales teams will still be completed at a corporate level, managed by Lovleen Tatra.
Your local parts counters will continue to carry some promotional items, these items will be indicated as a “Quick Ship Via Parts” on this website.
Q: I don’t see what I am looking for, who do I contact?
A: In consideration of developing this online store, previous order history was reviewed to select a broad range of merchandise best meet the needs of our region. If you have a specifc need or request, please contact Michelle Lapp.
Q: Can I still order from the PowerStore?
A: Yes, you are still able to order from the PowerStore. Please keep in mind that costs quickly add up when ordering from the PowerStore. Be sure to take into consideration additional charges related to shipping, brokerage fees, and exchange rate.
Q: I require items for a customer visit or tradeshow?
A: You can view the items that we have available under the Trade Show ideas section or contact Lovleen Tatra to place an order.
Q: I am a sales rep and require items for a golf related event.
A: Select your items from the online store and expense to your local sales budget with pre-approval from your manager.
Q: Do all employees have purchasing permissions?
A: Yes, all employees have purchasing permissions. It is suggested that if you are ordering items as a corporate expense, you seek pre-approval from your manager in advance.
Q: What budget do I expense my purchases to?
A: Contact your manager for an appropriate GL code. Purchases are not to be charged to marketing without pre-approval from Lovleen Tatra.
Q: Why are some items stocked, and others not?
A: Some items are sold through our branches to our customers. In addition, we have selected the most popular items based on prior purchase history and stocked at the Edmonton branch. All items stocked in Edmonton must be ordered using the existing process of purchasing from your local branch parts counter in an effort to maintain inventory control.
Q: Do I have to have a login to purchase on the site?
A: Yes, this is required. It is a very simple process to setup and is only required once.
Q: Are there minimum quantities for products?
A: Some items have minimum quantity requirements. This information is listed under Product Options.
Q: How do I add instructions for special orders, rush delivery requests, delivery details, or instructions for split orders?
A: If you need to provide specifc instructions or details, you can add a note in the “Misc Order Notes” eld on the checkout page.
Q: What payment methods are available?
A: You can pay with a credit card or you can assign the appropriate GL code (or PO#) with pre-approval from your manager and an invoice will be generated and sent to Accounting.
Q: Can I order items for my personal use on this site?
A: Yes. You can simply use your personal credit card at checkout.
If you have any other questions, please contact: Sam Singh
rocky.singh@fullline.ca or 1-888-667-7111 x3416
Sales and
Service